Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Zettagrid Support Central
  1. Zettagrid Support Central
  2. Zettagrid Indonesia Support

Zettagrid Indonesia Support

For Indonesian Customers, you can search for help information, raise new incidents as well as keep track of current and past incidents.

Applications

Request a change

For example, upgrade a server (VPN) or an application (Jira).

Required fields are marked with an asterisk*
Normal - CAB
Drag and drop files, paste screenshots, or browse
e.g. 21/Dec/25
e.g. 04:15 PM
e.g. 21/Dec/25
e.g. 04:15 PM
e.g. 21/Dec/25
e.g. 04:15 PM
e.g. 21/Dec/25
e.g. 04:15 PM
Powered by Jira Service Management
{"xsrfToken":"5fd7f99e9c9bb1256ee44300ad490ac257abfaba_lout","branding":{"id":"12","key":"zgid","name":"Zettagrid Indonesia Support","portalBaseUrl":"/servicedesk/customer/portal/12","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/12/5","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#820018","headerLinkHoverBGColor":"#820018","headerBadgeColor":"#820018"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/0f847ad4-97de-430a-a841-1f68e39a6127/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkYmVjNmMyNy05NzVmLTRiZTQtOTM0ZS1iYzVlMDhjZmNkNTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBmODQ3YWQ0LTk3ZGUtNDMwYS1hODQxLTFmNjhlMzlhNjEyNyI6WyJyZWFkIl19LCJleHAiOjE3NjYzMzQzMzEsIm5iZiI6MTc2NjMzMzczMX0.VCdBICeH-Z-THrkSopT8-K-YrA6S1naMsppr3UYxbkA&client=dbec6c27-975f-4be4-934e-bc5e08cfcd57&mode=fit","logoId":"0f847ad4-97de-430a-a841-1f68e39a6127","isLogoAvailable":true,"helpCenterTitle":"Welcome to Zettagrid Support Central","sharedPortalName":"Zettagrid Support Central","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to Zettagrid Support Central","sharedPortalName":"Zettagrid Support Central","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#232323","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/223e1153-20e3-4296-9dc1-e1d918a1ec1c/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkYmVjNmMyNy05NzVmLTRiZTQtOTM0ZS1iYzVlMDhjZmNkNTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjIyM2UxMTUzLTIwZTMtNDI5Ni05ZGMxLWUxZDkxOGExZWMxYyI6WyJyZWFkIl19LCJleHAiOjE3NjYzMzQzMzEsIm5iZiI6MTc2NjMzMzczMX0.y617XAP9JZ3C2rqkFHwWaK6Bx_cVcu9h05XSS5FcdmU&client=dbec6c27-975f-4be4-934e-bc5e08cfcd57&height=300&mode=fit","bannerMediaApiFileId":"223e1153-20e3-4296-9dc1-e1d918a1ec1c","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"12","key":"zgid","projectId":10011,"serviceDeskId":12,"name":"Zettagrid Indonesia Support","description":"<p>For Indonesian Customers, you can search for help information, raise new incidents as well as keep track of current and past incidents.</p>","portalBaseUrl":"/servicedesk/customer/portal/12","reqTypes":[{"id":"129","name":"Accounts and Billing","descriptionHtml":"","callToAction":"Accounts and Billing","introHtml":"","icon":10523,"iconUrl":"https://customer.support.zettagrid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[36],"key":""},{"id":"127","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10528,"iconUrl":"https://customer.support.zettagrid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[32],"key":""},{"id":"125","name":"Request Technical Support","descriptionHtml":"","callToAction":"Request Technical Support","introHtml":"<p>Let us know if you're having a service difficulty.</p>","icon":10472,"iconUrl":"https://customer.support.zettagrid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[32,34],"key":""},{"id":"123","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://customer.support.zettagrid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"115","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10518,"iconUrl":"https://customer.support.zettagrid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[],"key":""},{"id":"128","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://customer.support.zettagrid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"126","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10512,"iconUrl":"https://customer.support.zettagrid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"119","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10517,"iconUrl":"https://customer.support.zettagrid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""}],"reqGroups":[{"id":34,"name":"Technical Support"},{"id":36,"name":"Accounts and Billing"},{"id":32,"name":"Applications"}],"orderMapping":{"34":[125],"31":[115,119],"35":[123],"36":[129],"32":[125,127],"29":[125,119,126],"33":[125,126,127],"30":[126]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"8019606e-4e86-319f-ba65-727e53f8f79b","appLinkName":"System Confluence","appLinkUrl":"https://zettagrid.atlassian.net/wiki","spaceKey":"ZSC","spaceName":"ZG External KB","spaceUrl":"https://zettagrid.atlassian.net/wiki/spaces/ZSC","isServer":false},"labels":[],"projectKey":"ZGID","serviceDeskId":12,"kbLinkDomainURLs":["https://zettagrid.atlassian.net","https://customer.support.zettagrid.com"]},"createPermission":true,"portalAnnouncement":{"portalId":12,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ZGID","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkYmVjNmMyNy05NzVmLTRiZTQtOTM0ZS1iYzVlMDhjZmNkNTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAxMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjYzMzQ5MzEsIm5iZiI6MTc2NjMzMzczMSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.VOyw7a6vYg2IEB-5OQCv8vZ8Ga02jQ2N7KQ15-qsuMw","targetCollection":"upload-project-10011","endpointUrl":"https://api.media.atlassian.com","clientId":"dbec6c27-975f-4be4-934e-bc5e08cfcd57","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":127,"projectId":10011,"issueType":{"id":"10026","name":"[System] Change"},"form":{"name":"Request a change","descriptionHtml":"","callToAction":"Request a change","intro":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","instructions":"","icon":10528,"iconUrl":"https://customer.support.zettagrid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10005","fieldConfigId":"10105","label":"Change type","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10005","label":"Normal - CAB","selected":true,"children":[]},{"value":"10004","label":"Standard - BAU","selected":false,"children":[]},{"value":"10006","label":"Emergency","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10004","fieldConfigId":"10104","label":"Impact","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10000","label":"Extensive / Widespread","selected":false,"children":[]},{"value":"10001","label":"Significant / Large","selected":false,"children":[]},{"value":"10002","label":"Moderate / Limited","selected":false,"children":[]},{"value":"10003","label":"Minor / Localized","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10037","fieldConfigId":"10137","label":"Urgency","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10020","label":"Critical","selected":false,"children":[]},{"value":"10021","label":"High","selected":false,"children":[]},{"value":"10022","label":"Medium","selected":false,"children":[]},{"value":"10023","label":"Low","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10006","fieldConfigId":"10106","label":"Change risk","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10007","label":"Critical","selected":false,"children":[]},{"value":"10008","label":"High","selected":false,"children":[]},{"value":"10009","label":"Medium","selected":false,"children":[]},{"value":"10010","label":"Low","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10007","fieldConfigId":"10107","label":"Change reason","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10011","label":"Repair","selected":false,"children":[]},{"value":"10012","label":"Upgrade","selected":false,"children":[]},{"value":"10013","label":"Maintenance","selected":false,"children":[]},{"value":"10014","label":"New functionality","selected":false,"children":[]},{"value":"10015","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10066","fieldConfigId":"10173","label":"Implementation plan","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10067","fieldConfigId":"10174","label":"Backout plan","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10068","fieldConfigId":"10175","label":"Test plan","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"datetime","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datetime","fieldId":"customfield_10069","fieldConfigId":"10176","label":"Planned start date","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"datetime","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datetime","fieldId":"customfield_10070","fieldConfigId":"10177","label":"Planned end date","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"datetime","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datetime","fieldId":"customfield_10008","fieldConfigId":"10108","label":"Change start date","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"datetime","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datetime","fieldId":"customfield_10009","fieldConfigId":"10109","label":"Change completion date","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/12/create/127","requestValidateBaseUrl":"/servicedesk/customer/portal/12/validate/127","calendarParams":{"firstDay":0,"date":"2025-12-22T00:15:31+0800","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"8019606e-4e86-319f-ba65-727e53f8f79b","appLinkName":"System Confluence","appLinkUrl":"https://zettagrid.atlassian.net/wiki","spaceKey":"ZSC","spaceName":"ZG External KB","spaceUrl":"https://zettagrid.atlassian.net/wiki/spaces/ZSC","isServer":false},"labels":[],"projectKey":"ZGID","serviceDeskId":12,"kbLinkDomainURLs":["https://zettagrid.atlassian.net","https://customer.support.zettagrid.com"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkYmVjNmMyNy05NzVmLTRiZTQtOTM0ZS1iYzVlMDhjZmNkNTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAxMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjYzMzQ5MzEsIm5iZiI6MTc2NjMzMzczMSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.VOyw7a6vYg2IEB-5OQCv8vZ8Ga02jQ2N7KQ15-qsuMw","targetCollection":"upload-project-10011","endpointUrl":"https://api.media.atlassian.com","clientId":"dbec6c27-975f-4be4-934e-bc5e08cfcd57","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=zettagrid","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"5fd7f99e9c9bb1256ee44300ad490ac257abfaba_lout","baseUrl":"https://customer.support.zettagrid.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://zettagrid.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"dbec6c27-975f-4be4-934e-bc5e08cfcd57","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"029e1c8f17ad49b98e50f2e7e7366542","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://zettagrid.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}