{"xsrfToken":"eb4d80dbcc1c0cb9f87bce067c967bf7fe1b3de4_lout","branding":{"id":"15","key":"zg","name":"Zettagrid Support Central","portalBaseUrl":"/servicedesk/customer/portal/15","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/15/7","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#69a137","headerLinkHoverBGColor":"#69a137","headerBadgeColor":"#69a137"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/0f847ad4-97de-430a-a841-1f68e39a6127/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkYmVjNmMyNy05NzVmLTRiZTQtOTM0ZS1iYzVlMDhjZmNkNTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBmODQ3YWQ0LTk3ZGUtNDMwYS1hODQxLTFmNjhlMzlhNjEyNyI6WyJyZWFkIl19LCJleHAiOjE3NDQyOTI1MTIsIm5iZiI6MTc0NDI5MTkxMn0.hYseoD7G0qs2rWKO3u8tkkLinNCLybt_csVq3CNxMcI&client=dbec6c27-975f-4be4-934e-bc5e08cfcd57&mode=fit","logoId":"0f847ad4-97de-430a-a841-1f68e39a6127","isLogoAvailable":true,"helpCenterTitle":"Welcome to Zettagrid Support Central","sharedPortalName":"Zettagrid Support Central","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to Zettagrid Support Central","sharedPortalName":"Zettagrid Support Central","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#232323","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/223e1153-20e3-4296-9dc1-e1d918a1ec1c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkYmVjNmMyNy05NzVmLTRiZTQtOTM0ZS1iYzVlMDhjZmNkNTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjIyM2UxMTUzLTIwZTMtNDI5Ni05ZGMxLWUxZDkxOGExZWMxYyI6WyJyZWFkIl19LCJleHAiOjE3NDQyOTI1MTIsIm5iZiI6MTc0NDI5MTkxMn0.axIT_fOA1PvVID8wes8FOhr9lEgePvc3NOGAmqfiMNA&client=dbec6c27-975f-4be4-934e-bc5e08cfcd57&height=300&mode=fit","bannerMediaApiFileId":"223e1153-20e3-4296-9dc1-e1d918a1ec1c","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"15","key":"zg","projectId":10014,"serviceDeskId":15,"name":"Zettagrid Support Central","description":"","portalBaseUrl":"/servicedesk/customer/portal/15","reqTypes":[{"id":"267","name":"Account / Service Ownership Transfer Request","descriptionHtml":"","callToAction":"Account / Service Ownership Transfer Request","introHtml":"<p>Please use this form to transfer ownership of an Account or individual service from one party to another. For example, a Business Sale, selling a property with the active internet service.</p>","icon":10514,"iconUrl":"https://customer.support.zettagrid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10514","groups":[75],"key":""},{"id":"273","name":"Aggregated Mobile Broadband Order","descriptionHtml":"","callToAction":"Aggregated Mobile Broadband Order","introHtml":"<p>Please use this form to order an Aggregated Mobile Broadband Service</p>","icon":10503,"iconUrl":"https://customer.support.zettagrid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[76],"key":""},{"id":"266","name":"Alternate Account Authorisation","descriptionHtml":"","callToAction":"Alternate Account Authorisation","introHtml":"<p>Complete this form if the previous authorised account holder is no longer with the business or you do not have access to the email address to receive account information.</p>","icon":10499,"iconUrl":"https://customer.support.zettagrid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[75],"key":""},{"id":"191","name":"Billing Query","descriptionHtml":"","callToAction":"Billing Query","introHtml":"<p>If you have a questions about your invoice, need a different format or need to change your billing details</p>","icon":10523,"iconUrl":"https://customer.support.zettagrid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[75],"key":""},{"id":"264","name":"Cancel a Service Or Account","descriptionHtml":"<p>Please complete this form to cancel a network/voice service or close an entire account. Cloud services chan be changed in MyAccount</p>","callToAction":"Cancel a Service Or Account","introHtml":"<p>Network and Voice Service cancellation</p>","icon":10546,"iconUrl":"https://customer.support.zettagrid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[75],"key":""},{"id":"277","name":"Data Centre Activity Request","descriptionHtml":"","callToAction":"Data Centre Activity Request","introHtml":"<p>Please use this form to request access to a data centre to add or remove equipment.</p>","icon":10514,"iconUrl":"https://customer.support.zettagrid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10514","groups":[57],"key":""},{"id":"270","name":"Direct Debit Request","descriptionHtml":"","callToAction":"Direct Debit Request","introHtml":"<p>Please use this form to request an update to your direct debit arrangement.</p>","icon":10577,"iconUrl":"https://customer.support.zettagrid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10577","groups":[75],"key":""},{"id":"1281","name":"Domain Name Order","descriptionHtml":"","callToAction":"Domain Name Order","introHtml":"<p>Please use this form to order a domain name.</p>","icon":10487,"iconUrl":"https://customer.support.zettagrid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[75,76],"key":""},{"id":"1347","name":"Domain Name Transfer","descriptionHtml":"","callToAction":"Domain Name Transfer","introHtml":"<p>Please use this form to transfer a domain name to Zettagrid.</p>","icon":10614,"iconUrl":"https://customer.support.zettagrid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10614","groups":[75,76],"key":""},{"id":"276","name":"Enterprise Internet Check","descriptionHtml":"","callToAction":"Enterprise Internet Check","introHtml":"<p>Please use this form to check speed and technology availability at a specific address.</p>","icon":10485,"iconUrl":"https://customer.support.zettagrid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485","groups":[76],"key":""},{"id":"275","name":"IP Address Space Order","descriptionHtml":"","callToAction":"IP Address Space Order","introHtml":"<p>This order form is for customers with Ethernet or Broadband services who require additional IPs presented to their network.</p>","icon":10477,"iconUrl":"https://customer.support.zettagrid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[76],"key":""},{"id":"278","name":"Microsoft 365 and Windows 10/11 Enterprise Registration","descriptionHtml":"","callToAction":"Microsoft 365 and Windows 10/11 Enterprise Registration","introHtml":"<p>Please use this form to use Microsoft365 licensing or Windows Desktop licensing on Zettagrid.</p>","icon":10470,"iconUrl":"https://customer.support.zettagrid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[57],"key":""},{"id":"268","name":"Mobile Broadband Plan Change","descriptionHtml":"","callToAction":"Mobile Broadband Plan Change","introHtml":"<p>Please use this form to change your Mobile Broadband to another plan.</p>","icon":10474,"iconUrl":"https://customer.support.zettagrid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10474","groups":[76],"key":""},{"id":"269","name":"NBN Broadband Plan Change","descriptionHtml":"","callToAction":"NBN Broadband Plan Change","introHtml":"<p>Please use this form to change your NBN Broadband to another plan.</p>","icon":10490,"iconUrl":"https://customer.support.zettagrid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10490","groups":[76],"key":""},{"id":"272","name":"NBN Broadband Relocation","descriptionHtml":"","callToAction":"NBN Broadband Relocation","introHtml":"<p>Please use this form to move your NBN to a new location.</p>","icon":10497,"iconUrl":"https://customer.support.zettagrid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10497","groups":[76],"key":""},{"id":"271","name":"NBN Broadband Technology Change (FTTP)","descriptionHtml":"","callToAction":"NBN Broadband Technology Change (FTTP)","introHtml":"<p>Please use this form to apply to migrate your NBN from FTTN/C to FTTP</p>","icon":10522,"iconUrl":"https://customer.support.zettagrid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[76],"key":""},{"id":"265","name":"New Partner Enquiry","descriptionHtml":"","callToAction":"New Partner Enquiry","introHtml":"<p>Use this form to register your interest in the Zettagrid partner program. Once submitted the partner account manager will contact you to further discuss your application. We look forward a mutually beneficial relationship.</p>","icon":10498,"iconUrl":"https://customer.support.zettagrid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[77],"key":""},{"id":"274","name":"SecondSite Network Information","descriptionHtml":"","callToAction":"SecondSite Network Information","introHtml":"<p>Use this form when you have purchased a SecondSite service and require Zettagrid to complete the setup of Zerto.</p>","icon":10505,"iconUrl":"https://customer.support.zettagrid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[57],"key":""},{"id":"211","name":"Technical Support Request","descriptionHtml":"","callToAction":"Technical Support Request","introHtml":"<p>Let us know if you're experiencing an issue with your service and need help getting it restored.</p>","icon":10520,"iconUrl":"https://customer.support.zettagrid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[57],"key":""},{"id":"279","name":"Vault Object Storage Order","descriptionHtml":"","callToAction":"Vault Object Storage Order","introHtml":"<p>Please use this form to order a free trial or paid Vault Object Storage service.</p>","icon":10528,"iconUrl":"https://customer.support.zettagrid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[76],"key":""},{"id":"1348","name":"Web Hosting Order","descriptionHtml":"","callToAction":"Web Hosting Order","introHtml":"<p>Please use this form to order website hosting.</p>","icon":10542,"iconUrl":"https://customer.support.zettagrid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10542","groups":[75,76],"key":""},{"id":"167","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://customer.support.zettagrid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"172","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://customer.support.zettagrid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"213","name":"Raised by Operations Centre","descriptionHtml":"","callToAction":"Raised by Operations Centre","introHtml":"","icon":10466,"iconUrl":"https://customer.support.zettagrid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"209","name":"Raised on Behalf of Customer","descriptionHtml":"","callToAction":"Raised on Behalf of Customer","introHtml":"","icon":10550,"iconUrl":"https://customer.support.zettagrid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"170","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10512,"iconUrl":"https://customer.support.zettagrid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""}],"reqGroups":[{"id":57,"name":"Technical Support"},{"id":76,"name":"Plan Changes"},{"id":75,"name":"Accounts and Billling"},{"id":77,"name":"Partnership"}],"orderMapping":{"56":[191],"57":[278,211,277,274],"77":[265],"75":[1348,1347,1281,191,270,267,266,264],"76":[1348,1347,1281,279,276,275,273,272,271,268,269],"45":[170],"49":[170,171],"46":[170],"48":[171]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"8019606e-4e86-319f-ba65-727e53f8f79b","appLinkName":"System Confluence","appLinkUrl":"https://zettagrid.atlassian.net/wiki","spaceKey":"ZSC","spaceName":"ZG External KB","spaceUrl":"https://zettagrid.atlassian.net/wiki/spaces/ZSC","isServer":false},"labels":[],"projectKey":"ZG","serviceDeskId":15,"kbLinkDomainURLs":["https://zettagrid.atlassian.net","https://customer.support.zettagrid.com"]},"createPermission":true,"portalAnnouncement":{"portalId":15,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ZG","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkYmVjNmMyNy05NzVmLTRiZTQtOTM0ZS1iYzVlMDhjZmNkNTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQyOTMxMTIsIm5iZiI6MTc0NDI5MTkxMn0.fieh4gXegc7v4qxNHgAk2sCus7IsPIvcrqyacUnNB6E","targetCollection":"upload-project-10014","endpointUrl":"https://api.media.atlassian.com","clientId":"dbec6c27-975f-4be4-934e-bc5e08cfcd57","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"8360fcc6-891c-4ea2-9f78-16e18df1cc64","name":"Zettagrid MyAccount","description":"Our Customer Portal HowTo's","categoryUrl":"https://customer.support.zettagrid.com/servicedesk/customer/portal/15/topic/8360fcc6-891c-4ea2-9f78-16e18df1cc64","lastUpdated":"1608527158363","createdAt":"1607055619585"},{"id":"519b164c-6832-44f3-99bb-f510226cafb1","name":"Fibre","description":"Metro, Enterprise, Business, Standard and City Ethernet","categoryUrl":"https://customer.support.zettagrid.com/servicedesk/customer/portal/15/topic/519b164c-6832-44f3-99bb-f510226cafb1","lastUpdated":"1607056109274","createdAt":"1607055636360"},{"id":"c0e69372-8527-4e07-98df-d43afc8ad316","name":"Broadband","description":"National Broadband Network Services","categoryUrl":"https://customer.support.zettagrid.com/servicedesk/customer/portal/15/topic/c0e69372-8527-4e07-98df-d43afc8ad316","lastUpdated":"1607071559659","createdAt":"1607055640835"},{"id":"362194bc-8bee-4d25-96ec-6f1229a9401c","name":"Hosted Email","description":"Email Settings and How To's","categoryUrl":"https://customer.support.zettagrid.com/servicedesk/customer/portal/15/topic/362194bc-8bee-4d25-96ec-6f1229a9401c","lastUpdated":"1608527178753","createdAt":"1607055654438"},{"id":"192fc6c7-5948-4a32-830e-19192e96646b","name":"Web Hosting","description":"cPanel, DNS, SSL, Wordpress, Linux Hosting etc","categoryUrl":"https://customer.support.zettagrid.com/servicedesk/customer/portal/15/topic/192fc6c7-5948-4a32-830e-19192e96646b","lastUpdated":"1607056176128","createdAt":"1607055660465"},{"id":"7649f373-6fa3-4cac-a5b3-15c21834c2f9","name":"SecondSite","description":"Zerto SecondSite, Interzone Replication","categoryUrl":"https://customer.support.zettagrid.com/servicedesk/customer/portal/15/topic/7649f373-6fa3-4cac-a5b3-15c21834c2f9","lastUpdated":"1607056200042","createdAt":"1607055665420"},{"id":"0a133052-105b-430d-ab37-28f80e4edce4","name":"Veeam","description":"Veeam Cloud Connect, Replication","categoryUrl":"https://customer.support.zettagrid.com/servicedesk/customer/portal/15/topic/0a133052-105b-430d-ab37-28f80e4edce4","lastUpdated":"1607056217996","createdAt":"1607055671234"},{"id":"dd64dba6-024d-4000-8ac9-bda0bc9600e2","name":"VDC, VPS and VMware Cloud Director","description":"VMware portal use, APIs etc","categoryUrl":"https://customer.support.zettagrid.com/servicedesk/customer/portal/15/topic/dd64dba6-024d-4000-8ac9-bda0bc9600e2","lastUpdated":"1607071657446","createdAt":"1607055680574"},{"id":"12cbc733-d8f6-4062-8ca0-371881bbe3be","name":"Terms and Conditions","description":"Terms and Conditions of our Services, Policies etc","categoryUrl":"https://customer.support.zettagrid.com/servicedesk/customer/portal/15/topic/12cbc733-d8f6-4062-8ca0-371881bbe3be","lastUpdated":"1607071742761","createdAt":"1607055801909"},{"id":"9c2adba7-d5ac-4267-b3d7-11d56b1ef2ee","name":"Mobile Broadband","description":"For 5G, 4G and 3G Mobile Broadband","categoryUrl":"https://customer.support.zettagrid.com/servicedesk/customer/portal/15/topic/9c2adba7-d5ac-4267-b3d7-11d56b1ef2ee","createdAt":"1607055900562"},{"id":"1971af1d-ed75-40ad-a409-fc2e3b078cd2","name":"Colocation","description":"For Shared Colocation and Full Racks in Data Centres","categoryUrl":"https://customer.support.zettagrid.com/servicedesk/customer/portal/15/topic/1971af1d-ed75-40ad-a409-fc2e3b078cd2","createdAt":"1607055954336"},{"id":"62ebd3ce-429a-49c2-a196-49afdd601c9a","name":"Software Licensing","description":"BYOD Licensing, License Mobility, License Usage","categoryUrl":"https://customer.support.zettagrid.com/servicedesk/customer/portal/15/topic/62ebd3ce-429a-49c2-a196-49afdd601c9a","createdAt":"1607056318568"},{"id":"877fe8d7-d950-402d-aefe-c867f10f29fa","name":"VMware Availability","description":"vCloud Availability Replication","categoryUrl":"https://customer.support.zettagrid.com/servicedesk/customer/portal/15/topic/877fe8d7-d950-402d-aefe-c867f10f29fa","createdAt":"1607061213644"},{"id":"62d141a4-a31f-4d3f-8e8c-c6030178e793","name":"VDC Backup","description":"Cloud Director Backup powered by Veeam","categoryUrl":"https://customer.support.zettagrid.com/servicedesk/customer/portal/15/topic/62d141a4-a31f-4d3f-8e8c-c6030178e793","createdAt":"1607062399889"}]}},"reqCreate":{"id":266,"projectId":10014,"form":{"name":"Alternate Account Authorisation","descriptionHtml":"","callToAction":"Alternate Account Authorisation","intro":"<p>Complete this form if the previous authorised account holder is no longer with the business or you do not have access to the email address to receive account information.</p>","instructions":"","icon":10499,"iconUrl":"https://customer.support.zettagrid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10166","fieldConfigId":"10298","label":"Account Number","description":"Available on all invoices. 10 digits and begins with 214........","descriptionHtml":"<p>Available on all invoices. 10 digits and begins with 214........</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Alternate Account Authorisation","description":"Alternate Account Authorisation","descriptionHtml":"<p>Alternate Account Authorisation</p>","required":true,"displayed":false,"presetValues":["Alternate Account Authorisation [JSM Form]"]}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/15/create/266","requestValidateBaseUrl":"/servicedesk/customer/portal/15/validate/266","calendarParams":{"firstDay":0,"date":"2025-04-10T21:31:52+0800","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"8019606e-4e86-319f-ba65-727e53f8f79b","appLinkName":"System Confluence","appLinkUrl":"https://zettagrid.atlassian.net/wiki","spaceKey":"ZSC","spaceName":"ZG External KB","spaceUrl":"https://zettagrid.atlassian.net/wiki/spaces/ZSC","isServer":false},"labels":[],"projectKey":"ZG","serviceDeskId":15,"kbLinkDomainURLs":["https://zettagrid.atlassian.net","https://customer.support.zettagrid.com"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkYmVjNmMyNy05NzVmLTRiZTQtOTM0ZS1iYzVlMDhjZmNkNTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQyOTMxMTIsIm5iZiI6MTc0NDI5MTkxMn0.fieh4gXegc7v4qxNHgAk2sCus7IsPIvcrqyacUnNB6E","targetCollection":"upload-project-10014","endpointUrl":"https://api.media.atlassian.com","clientId":"dbec6c27-975f-4be4-934e-bc5e08cfcd57","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":8,"updated":"2024-12-10T08:48:53.483366870Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[266],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":8,"name":"Alternate Account Authorisation","submit":{"lock":false,"pdf":false},"templateFormUuid":"7638ef89-92a4-4f3c-b7d9-1d39f302c627"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":10},"layout":"default","localId":"a0f5efa1-5696-470c-a9b8-9022dfe44cba"}},{"type":"paragraph","attrs":{"localId":"c8cc95e6-2f2c-47c5-a2d2-3253f7b623d1"},"content":[{"type":"text","text":"By completing this form, you acknowledge and warrant that you are authorised to act in relation to the account for the business named in this form, and that all details are true and correct. This form must be completed by the person who is the new authorised account holder. "}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"8d240e2d-240f-426f-adaf-e67d9d59c4d0"}}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":3,"localId":"a865d89f-1014-4fc2-9993-4aee05fc8878"},"content":[{"type":"text","text":"New Authorised Person"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"57958186-9081-4912-8b0f-dc61af35a740"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"d71b0e49-cc7a-47e1-a882-d883b62ec1c6"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"6c9c03af-8924-4bdb-88c8-396c8fff16fd"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"b1a044a0-9741-46a9-8586-a83f0c8f2772"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"38d9600c-40e7-4b28-9d36-6bbc1a06eb2d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":9},"layout":"default","localId":"54cfc250-e366-40c0-a249-c3205b939e3d"}}]}],"conditions":{},"sections":{"1":{"name":"New Authorised Person","conditions":[]}},"questions":{"8":{"type":"tl","label":"Mailing Address","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"4":{"type":"ts","label":"Firstname","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"9":{"type":"at","label":"Photo ID","description":"Drivers license or Passport","validation":{"rq":true},"choices":[],"questionKey":""},"5":{"type":"ts","label":"Surname","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"10":{"type":"ts","label":"Account Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"7":{"type":"te","label":"Email Address","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"6":{"type":"ts","label":"Contact Number","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"1":{"type":"cm","label":"Why are you completing this form?","description":"Please check all that apply","validation":{"rq":true},"choices":[{"id":"1","label":"The previous authorised account holder is no longer with the business.","other":false},{"id":"2","label":"The authorised email address cannot be used to send (ie. it is a distribution list).","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""}}},"uuid":"7638ef89-92a4-4f3c-b7d9-1d39f302c627"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":8,"updated":"2024-12-10T08:48:53.483366870Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[266],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":8,"name":"Alternate Account Authorisation","submit":{"lock":false,"pdf":false},"templateFormUuid":"7638ef89-92a4-4f3c-b7d9-1d39f302c627"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":10},"layout":"default","localId":"a0f5efa1-5696-470c-a9b8-9022dfe44cba"}},{"type":"paragraph","attrs":{"localId":"c8cc95e6-2f2c-47c5-a2d2-3253f7b623d1"},"content":[{"type":"text","text":"By completing this form, you acknowledge and warrant that you are authorised to act in relation to the account for the business named in this form, and that all details are true and correct. This form must be completed by the person who is the new authorised account holder. "}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"8d240e2d-240f-426f-adaf-e67d9d59c4d0"}}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":3,"localId":"a865d89f-1014-4fc2-9993-4aee05fc8878"},"content":[{"type":"text","text":"New Authorised Person"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"57958186-9081-4912-8b0f-dc61af35a740"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"d71b0e49-cc7a-47e1-a882-d883b62ec1c6"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"6c9c03af-8924-4bdb-88c8-396c8fff16fd"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"b1a044a0-9741-46a9-8586-a83f0c8f2772"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"38d9600c-40e7-4b28-9d36-6bbc1a06eb2d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":9},"layout":"default","localId":"54cfc250-e366-40c0-a249-c3205b939e3d"}}]}],"conditions":{},"sections":{"1":{"name":"New Authorised Person","conditions":[]}},"questions":{"8":{"type":"tl","label":"Mailing Address","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"4":{"type":"ts","label":"Firstname","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"9":{"type":"at","label":"Photo ID","description":"Drivers license or Passport","validation":{"rq":true},"choices":[],"questionKey":""},"5":{"type":"ts","label":"Surname","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"10":{"type":"ts","label":"Account Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"7":{"type":"te","label":"Email Address","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"6":{"type":"ts","label":"Contact Number","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"1":{"type":"cm","label":"Why are you completing this form?","description":"Please check all that apply","validation":{"rq":true},"choices":[{"id":"1","label":"The previous authorised account holder is no longer with the business.","other":false},{"id":"2","label":"The authorised email address cannot be used to send (ie. it is a distribution list).","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""}}},"uuid":"7638ef89-92a4-4f3c-b7d9-1d39f302c627"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=zettagrid","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"eb4d80dbcc1c0cb9f87bce067c967bf7fe1b3de4_lout","baseUrl":"https://customer.support.zettagrid.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://zettagrid.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"dbec6c27-975f-4be4-934e-bc5e08cfcd57","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"01830180bd664207996d2553ef3df861","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}