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Zettagrid Support Central
  1. Zettagrid Support Central
  2. Zettagrid Support Central

NBN GO Service Application

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arrangement.</p>","icon":10577,"iconUrl":"https://customer.support.zettagrid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10577","groups":[75],"key":""},{"id":"1446","name":"Domain Name Management (DNS)","descriptionHtml":"","callToAction":"Domain Name Management (DNS)","introHtml":"<p>Please use this form to order DNS for your registered domain name.</p>","icon":10503,"iconUrl":"https://customer.support.zettagrid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[76,75],"key":""},{"id":"1281","name":"Domain Name Order","descriptionHtml":"","callToAction":"Domain Name Order","introHtml":"<p>Please use this form to order a domain name.</p>","icon":10487,"iconUrl":"https://customer.support.zettagrid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[76,75],"key":""},{"id":"1347","name":"Domain Name Transfer","descriptionHtml":"","callToAction":"Domain Name Transfer","introHtml":"<p>Please use this form to transfer a 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10/11 Enterprise Registration","descriptionHtml":"","callToAction":"Microsoft 365 and Windows 10/11 Enterprise Registration","introHtml":"<p>Please use this form to use Microsoft365 licensing or Windows Desktop licensing on Zettagrid.</p>","icon":10470,"iconUrl":"https://customer.support.zettagrid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[57],"key":""},{"id":"268","name":"Mobile Broadband Plan Change","descriptionHtml":"","callToAction":"Mobile Broadband Plan Change","introHtml":"<p>Please use this form to change your Mobile Broadband to another plan.</p>","icon":10474,"iconUrl":"https://customer.support.zettagrid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10474","groups":[76],"key":""},{"id":"269","name":"NBN Broadband Plan Change","descriptionHtml":"","callToAction":"NBN Broadband Plan Change","introHtml":"<p>Please use this form to change your NBN Broadband to another 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Once submitted the partner account manager will contact you to further discuss your application. We look forward a mutually beneficial relationship.</p>","icon":10498,"iconUrl":"https://customer.support.zettagrid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[77],"key":""},{"id":"274","name":"SecondSite Network Information","descriptionHtml":"","callToAction":"SecondSite Network Information","introHtml":"<p>Use this form when you have purchased a SecondSite service and require Zettagrid to complete the setup of Zerto.</p>","icon":10505,"iconUrl":"https://customer.support.zettagrid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[57],"key":""},{"id":"211","name":"Technical Support Request","descriptionHtml":"","callToAction":"Technical Support Request","introHtml":"<p>Let us know if you're experiencing an issue with your service and need help getting it 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