Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! You can raise a provisioning request from the options provided.
Technical Support
Required fields are marked with an asterisk*
{"xsrfToken":"50eadb06d4aad92eece8c8059f9f141312335731_lout","branding":{"id":"9","key":"prov","name":"Service Provisioning Request","portalBaseUrl":"/servicedesk/customer/portal/9"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/0f847ad4-97de-430a-a841-1f68e39a6127/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkYmVjNmMyNy05NzVmLTRiZTQtOTM0ZS1iYzVlMDhjZmNkNTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBmODQ3YWQ0LTk3ZGUtNDMwYS1hODQxLTFmNjhlMzlhNjEyNyI6WyJyZWFkIl19LCJleHAiOjE3NzM0MjU2NDksIm5iZiI6MTc3MzQyNTA0OX0.cfiBX7_9adi4A8NL7OS_eh5cWfsxcsHowKR7Vuo162A&client=dbec6c27-975f-4be4-934e-bc5e08cfcd57&mode=fit","logoId":"0f847ad4-97de-430a-a841-1f68e39a6127","isLogoAvailable":true,"helpCenterTitle":"Welcome to Zettagrid Support Central","sharedPortalName":"Zettagrid Support Central","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to Zettagrid Support Central","sharedPortalName":"Zettagrid Support Central","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#232323","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/223e1153-20e3-4296-9dc1-e1d918a1ec1c/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkYmVjNmMyNy05NzVmLTRiZTQtOTM0ZS1iYzVlMDhjZmNkNTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjIyM2UxMTUzLTIwZTMtNDI5Ni05ZGMxLWUxZDkxOGExZWMxYyI6WyJyZWFkIl19LCJleHAiOjE3NzM0MjU2NDksIm5iZiI6MTc3MzQyNTA0OX0.ruNYrpbM61FVkuILga-rCv-R7NnZ_lI32E0xnJ80ejU&client=dbec6c27-975f-4be4-934e-bc5e08cfcd57&height=300&mode=fit","bannerMediaApiFileId":"223e1153-20e3-4296-9dc1-e1d918a1ec1c","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"9","key":"prov","projectId":10008,"serviceDeskId":9,"name":"Service Provisioning Request","description":"<p>Welcome! You can raise a provisioning request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/9","reqTypes":[{"id":"3483","name":"Inbound Fax Application","descriptionHtml":"","callToAction":"Inbound Fax Application","introHtml":"<p>For existing Zettagrid/Simtex customers who wish to add an inbound fax service to their account.</p>","icon":10529,"iconUrl":"https://customer.support.zettagrid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[18],"key":""},{"id":"3482","name":"Number Porting Request","descriptionHtml":"","callToAction":"Number Porting Request","introHtml":"<p>Raise a number porting request, to migrate numbers from your existing carrier to us.</p>","icon":10533,"iconUrl":"https://customer.support.zettagrid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10533","groups":[18],"key":""},{"id":"79","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://customer.support.zettagrid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[18],"key":""},{"id":"212","name":"Technical Support","descriptionHtml":"","callToAction":"Technical Support","introHtml":"","icon":10520,"iconUrl":"https://customer.support.zettagrid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[18],"key":""},{"id":"80","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://customer.support.zettagrid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"215","name":"Number Porting Request - Carrier","descriptionHtml":"","callToAction":"Number Porting Request - Carrier","introHtml":"<p>Raise a port-in request with Vocus</p>","icon":10533,"iconUrl":"https://customer.support.zettagrid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10533","groups":[],"key":""},{"id":"210","name":"Raised by Operations Centre","descriptionHtml":"","callToAction":"Raised by Operations Centre","introHtml":"","icon":10466,"iconUrl":"https://customer.support.zettagrid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"254","name":"Simtex New Number Request","descriptionHtml":"<p>Instructions here....</p>","callToAction":"Simtex New Number Request","introHtml":"<p>Raise a new number request with AAPT</p>","icon":10548,"iconUrl":"https://customer.support.zettagrid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10548","groups":[],"key":""}],"reqGroups":[{"id":18,"name":"General"}],"orderMapping":{"18":[3483,3482,212,79]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"8019606e-4e86-319f-ba65-727e53f8f79b","appLinkName":"System Confluence","appLinkUrl":"https://zettagrid.atlassian.net/wiki","spaceKey":"ZSC","spaceName":"External Customer KB","spaceUrl":"https://zettagrid.atlassian.net/wiki/spaces/ZSC","isServer":false},"labels":[],"projectKey":"PROV","serviceDeskId":9,"kbLinkDomainURLs":["https://zettagrid.atlassian.net","https://customer.support.zettagrid.com"]},"createPermission":true,"portalAnnouncement":{"portalId":9,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PROV","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkYmVjNmMyNy05NzVmLTRiZTQtOTM0ZS1iYzVlMDhjZmNkNTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzM0MjYyNDksIm5iZiI6MTc3MzQyNTA0OSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.hEk7XURaIzf8UY16TEIW3vjfvqmwJ1Qs5cWws-J0JIg","targetCollection":"upload-project-10008","endpointUrl":"https://api.media.atlassian.com","clientId":"dbec6c27-975f-4be4-934e-bc5e08cfcd57","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":212,"projectId":10008,"issueType":{"id":"10003","name":"Support"},"form":{"name":"Technical Support","descriptionHtml":"","callToAction":"Technical Support","intro":"","instructions":"","icon":10520,"iconUrl":"https://customer.support.zettagrid.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summarize the Issue","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Describe what is happening and any troubleshooting already performed","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/9/create/212","requestValidateBaseUrl":"/servicedesk/customer/portal/9/validate/212","calendarParams":{"firstDay":0,"date":"2026-03-14T02:04:09+0800","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"8019606e-4e86-319f-ba65-727e53f8f79b","appLinkName":"System Confluence","appLinkUrl":"https://zettagrid.atlassian.net/wiki","spaceKey":"ZSC","spaceName":"External Customer KB","spaceUrl":"https://zettagrid.atlassian.net/wiki/spaces/ZSC","isServer":false},"labels":[],"projectKey":"PROV","serviceDeskId":9,"kbLinkDomainURLs":["https://zettagrid.atlassian.net","https://customer.support.zettagrid.com"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkYmVjNmMyNy05NzVmLTRiZTQtOTM0ZS1iYzVlMDhjZmNkNTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzM0MjYyNDksIm5iZiI6MTc3MzQyNTA0OSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.hEk7XURaIzf8UY16TEIW3vjfvqmwJ1Qs5cWws-J0JIg","targetCollection":"upload-project-10008","endpointUrl":"https://api.media.atlassian.com","clientId":"dbec6c27-975f-4be4-934e-bc5e08cfcd57","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}