Service Provisioning Request

Welcome! You can raise a provisioning request from the options provided.

What can we help you with?

Number Porting Request

Required fields are marked with an asterisk

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Details"}]},{"type":"heading","attrs":{"level":3,"localId":"b1c463e5-997d-4b69-8065-57e3ece9ac27"},"content":[{"type":"text","text":"Category A or C? What does this mean? "}]},{"type":"paragraph","attrs":{"localId":"6aaa2d7a-c0f3-455b-96d8-6924ee8317ea"},"content":[{"type":"text","text":"There are two types of porting submissions. Simple (Cat A) or Complex (Cat C). Some services are Cat C only – such as 100 number blocks, or any number range or block of numbers."},{"type":"hardBreak"},{"type":"text","text":"Cat C ports normally take the longest time to complete, 3-5 weeks. "},{"type":"hardBreak"},{"type":"text","text":"Cat A ports are normally single numbers, or a small quantity of single numbers."}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":15},"layout":"default","localId":"7ab197c3-44ee-4237-a021-74816b7bfba3"}},{"type":"paragraph","content":[]},{"type":"panel","attrs":{"panelType":"note"},"content":[{"type":"heading","attrs":{"level":3,"localId":"c1d16075-645b-4c2d-87c2-435f3b68f8f9"},"content":[{"type":"text","text":"Account Details with Current Service Provider"}]},{"type":"paragraph","attrs":{"localId":"193abd57-eb8d-460a-bb71-45309116cd68"},"content":[{"type":"text","text":"Please provide the account details "},{"type":"text","text":"exactly as they appear on your current provider’s invoice or account record","marks":[{"type":"strong"}]},{"type":"text","text":"."}]},{"type":"paragraph","attrs":{"localId":"1a54c4ff-440f-4c00-96c6-820c71bd3463"},"content":[{"type":"text","text":"This information is used to validate the port request."},{"type":"hardBreak"},{"type":"text","text":"If the information does not match your current provider’s records, the port request may be rejected."}]},{"type":"paragraph","attrs":{"localId":"afe2aedf-bac4-470b-b3e9-9613c57c3ad6"},"content":[{"type":"text","text":"Do not abbreviate or modify the details."}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":9},"layout":"default","localId":"96a445ce-12b6-4b7f-935e-cc38ca287e13"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":10},"layout":"default","localId":"3bfaf091-7f6d-4ee7-94b0-968de26ebda4"}},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"heading","attrs":{"level":3,"localId":"a66573ca-8ea9-40dc-8762-0c807eb17cd6"},"content":[{"type":"text","text":"Physical Addresses Only - PO BOX Not Accepted"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":40},"layout":"default","localId":"3fcbc337-4e97-4727-90ea-2ed2fdef60d1"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"layout":"default","localId":"2dc887a2-f4a2-4e10-bb1a-c6fbd30d5f73"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":41},"layout":"default","localId":"77027958-368f-449f-8df4-77c9a98d7b34"}},{"type":"heading","attrs":{"level":1,"localId":"c3920273-06a9-4f1c-b0ca-323e40961765"},"content":[{"type":"text","text":"The Numbers"}]},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"b8d4c8ba-e51b-4206-92ba-42089910a93c"},"content":[{"type":"text","text":"Please submit numbers in the correct format!"},{"type":"hardBreak"},{"type":"text","text":"For a single number, enter: "},{"type":"text","text":"61894883344","marks":[{"type":"code"}]},{"type":"hardBreak"},{"type":"text","text":"For a range of numbers, enter: "},{"type":"text","text":"61894883300-61894883399","marks":[{"type":"code"}]},{"type":"text","text":" "},{"type":"hardBreak"},{"type":"text","text":"New line for each single number or range."}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":12},"layout":"default","localId":"b9224fe3-0aa1-4c44-90d1-8a6c03a61097"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"heading","attrs":{"level":1,"localId":"9c95a66f-95fb-4da3-9ab6-adcb0ff0bd55"},"content":[{"type":"text","text":"Fine Print"}]},{"type":"paragraph","attrs":{"localId":"8eb82c0c-491d-4ab8-af7d-a3d0f6a984f3"},"content":[{"type":"text","text":"By signing this Customer Authority, the signatory confirms that they are authorised to sign this Customer Authorisation on behalf of the Customer."}]},{"type":"paragraph","attrs":{"localId":"0347f612-ea06-4b5e-ae63-ec0a43b594a7"},"content":[{"type":"text","text":"This Customer Authorisation remains valid for "},{"type":"text","text":"90 calendar days","marks":[{"type":"strong"}]},{"type":"text","text":" from the date it is signed."}]},{"type":"paragraph","attrs":{"localId":"07e32629-f92d-40f5-9635-30b3011b2198"},"content":[{"type":"text","text":"For the purposes of this document, "},{"type":"text","text":"\"we\", \"us\", or \"our\" means Simtex Pty Ltd trading as Zettagrid.","marks":[{"type":"strong"}]}]},{"type":"heading","attrs":{"level":1,"localId":"1e698c10-5b59-4f1b-97c2-54ef0d1246e2"},"content":[{"type":"text","text":"Terms and Conditions"}]},{"type":"heading","attrs":{"level":3,"localId":"48f9d9b6-b5a3-4958-b4c1-ebdc37304c2f"},"content":[{"type":"text","text":"Customer Authority and Warranty"}]},{"type":"paragraph","attrs":{"localId":"ed78c575-cbe0-4c7e-a0a6-f66e222c7cd5"},"content":[{"type":"text","text":"The Customer warrants that they are the authorised account holder, or an authorised representative of the account holder, for the telephone number(s) listed in this request."}]},{"type":"paragraph","attrs":{"localId":"a47bb4d1-0213-408d-a1bc-5ade8d4b07e4"},"content":[{"type":"text","text":"The Customer confirms that the information provided in this port request is "},{"type":"text","text":"true, accurate, and complete","marks":[{"type":"strong"}]},{"type":"text","text":", and that the details provided "},{"type":"text","text":"match the account information held by the current Service Provider","marks":[{"type":"strong"}]},{"type":"text","text":" for the relevant telephone number(s)."}]},{"type":"paragraph","attrs":{"localId":"ea8e3baf-8b16-4682-b3c1-36668eeebc22"},"content":[{"type":"text","text":"The Customer acknowledges that port requests may be "},{"type":"text","text":"rejected if the information provided does not match the records held by the current Service Provider","marks":[{"type":"strong"}]},{"type":"text","text":"."}]},{"type":"paragraph","attrs":{"localId":"0631295c-fbaf-4870-9069-b54936dbd46d"},"content":[{"type":"text","text":"The Customer authorises us to act on their behalf for the purposes of "},{"type":"text","text":"submitting, managing, correcting, disputing, and completing this port request","marks":[{"type":"strong"}]},{"type":"text","text":" with the Customer’s current Service Provider and any upstream carriers involved in the porting process."}]},{"type":"paragraph","attrs":{"localId":"fd1f4b1a-129f-442a-9626-41162455752f"},"content":[{"type":"text","text":"The Customer acknowledges that porting a telephone number "},{"type":"text","text":"may result in the cancellation or modification of services","marks":[{"type":"strong"}]},{"type":"text","text":" with the current Service Provider associated with that number."}]},{"type":"heading","attrs":{"level":3,"localId":"bc0816d4-b2bd-4644-8996-9030a3bf071b"},"content":[{"type":"text","text":"Active Service Requirement"}]},{"type":"paragraph","attrs":{"localId":"74755dcc-75ee-4b8a-b381-7db7852e1400"},"content":[{"type":"text","text":"You must not cancel or deactivate your existing telephone service when requesting a number port. Telephone numbers can only be ported while the service remains active."}]},{"type":"heading","attrs":{"level":3,"localId":"522cecff-f166-4e0f-b348-a14b1fc90067"},"content":[{"type":"text","text":"Withdrawal of Port Authority"}]},{"type":"paragraph","attrs":{"localId":"54bc37ab-1d80-4166-b120-9c4a0e1401ad"},"content":[{"type":"text","text":"You may withdraw your authority to port the telephone number "},{"type":"text","text":"only before the Electronic Cutover Advice is issued","marks":[{"type":"strong"}]},{"type":"text","text":" to your current Service Provider. This is typically issued on or around the scheduled cutover date."}]},{"type":"heading","attrs":{"level":3,"localId":"969bbe58-9f23-4bf5-b6d0-1b4fc91f684c"},"content":[{"type":"text","text":"Porting Approval"}]},{"type":"paragraph","attrs":{"localId":"baadfbcf-08de-44cf-b94d-1470faac9328"},"content":[{"type":"text","text":"We do not guarantee that your telephone number can be successfully ported from your current Service Provider."}]},{"type":"paragraph","attrs":{"localId":"0d517995-28c4-40d2-b800-c5ea44550d53"},"content":[{"type":"text","text":"Your current Service Provider may reject a port request if the information provided:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"d1bd5b48-fe84-4de0-9877-7d52ed2eac7d"},"content":[{"type":"text","text":"is incorrect; or"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"720e7b32-cddb-4818-926d-6c5d205b935c"},"content":[{"type":"text","text":"does not match the records held by the current Service Provider."}]}]}]},{"type":"paragraph","attrs":{"localId":"b59abbaa-7ef1-4487-b2b2-82c2aec02c58"},"content":[{"type":"text","text":"If a port request is rejected, you authorise us to:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"5d708ea7-c370-4aa8-bf3b-374ecb056de2"},"content":[{"type":"text","text":"correct the information provided; and"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"16d2d9f7-f77a-4323-8168-e10dd4fecf8c"},"content":[{"type":"text","text":"resubmit the port request or dispute the rejection with your current Service Provider."}]}]}]},{"type":"paragraph","attrs":{"localId":"6e5e4338-78b9-42ec-89ce-31f0d9a6a0c6"},"content":[{"type":"text","text":"A port request may also be rejected for other reasons as outlined in the "},{"type":"text","text":"Local Number Portability (LNP) Industry Code","marks":[{"type":"strong"}]},{"type":"text","text":"."}]},{"type":"heading","attrs":{"level":3,"localId":"4e3c0f47-8c68-4785-9270-7e18bb276843"},"content":[{"type":"text","text":"Porting Timeframes"}]},{"type":"paragraph","attrs":{"localId":"898b96d6-8a45-4533-9b61-47c86fd4d529"},"content":[{"type":"text","text":"We do not guarantee that a telephone number will be ported within any specified timeframe."}]},{"type":"paragraph","attrs":{"localId":"2152a975-946d-4624-95bf-25e98672ce10"},"content":[{"type":"text","text":"Porting hours of operation are "},{"type":"text","text":"8:00am to 5:00pm AEST/AEDST Monday to Friday","marks":[{"type":"strong"}]},{"type":"text","text":", excluding National Public Holidays."}]},{"type":"paragraph","attrs":{"localId":"7dcdf4a5-f083-43f1-826d-6e18dc17c3fc"},"content":[{"type":"text","text":"Cutover can only occur "},{"type":"text","text":"at least two business days after the Porting Notification Advice is issued","marks":[{"type":"strong"}]},{"type":"text","text":" by our upstream carrier to your current Service Provider."}]},{"type":"paragraph","attrs":{"localId":"fb68c91c-7f43-4fee-b7ca-c0d17b5c1465"},"content":[{"type":"text","text":"If a port request is rejected and must be resubmitted, the cutover cannot occur "},{"type":"text","text":"until at least two business days after the request is resubmitted","marks":[{"type":"strong"}]},{"type":"text","text":"."}]},{"type":"heading","attrs":{"level":3,"localId":"4436d3b3-b3a2-4c05-ba42-0e1be4b98eee"},"content":[{"type":"text","text":"Service Interruption"}]},{"type":"paragraph","attrs":{"localId":"36a5179f-6938-43ea-927b-8f9403b4bc44"},"content":[{"type":"text","text":"In the event of a port, withdrawal, or reversal of a port request, "},{"type":"text","text":"we are not responsible for any period of service interruption or outage","marks":[{"type":"strong"}]},{"type":"text","text":" that may occur during the porting process."}]},{"type":"heading","attrs":{"level":3,"localId":"60437af0-bca5-46d1-acaf-44571f174b7f"},"content":[{"type":"text","text":"Existing Service Provider Obligations"}]},{"type":"paragraph","attrs":{"localId":"5b22d4cd-6a01-40c7-9171-f43cd71e0331"},"content":[{"type":"text","text":"You may have existing contractual obligations or costs payable to your current Service Provider. We are not responsible for any such obligations, fees, or liabilities."}]},{"type":"heading","attrs":{"level":3,"localId":"c7b9a997-bedd-4cf9-a656-0c64a1899626"},"content":[{"type":"text","text":"Value Added Services"}]},{"type":"paragraph","attrs":{"localId":"3034cd65-8012-4bd1-9826-191d247ae0af"},"content":[{"type":"text","text":"Only the telephone number(s) will be transferred."}]},{"type":"paragraph","attrs":{"localId":"31bfaad6-9cd5-4ea0-87a7-bd2139babee8"},"content":[{"type":"text","text":"Porting your number may result in the loss of "},{"type":"text","text":"value-added services","marks":[{"type":"strong"}]},{"type":"text","text":" associated with your existing service, including services such as voicemail or other features provided by your current Service Provider."}]},{"type":"heading","attrs":{"level":3,"localId":"153dc736-d30b-4832-872f-464fd0dc0d34"},"content":[{"type":"text","text":"Porting Away From Us"}]},{"type":"paragraph","attrs":{"localId":"3a8c96ec-5548-4440-93ff-d91e8086762c"},"content":[{"type":"text","text":"If you wish to port your telephone number from us to another service provider, you must contact the new provider directly."}]},{"type":"heading","attrs":{"level":3,"localId":"222b25ea-0014-4291-93d9-09f3a451d2f5"},"content":[{"type":"text","text":"Porting Fees"}]},{"type":"paragraph","attrs":{"localId":"512eb010-8a35-4cbc-94be-e4bdd802aed9"},"content":[{"type":"text","text":"We reserve the right to charge a fee for porting telephone numbers "},{"type":"text","text":"to or from our services","marks":[{"type":"strong"}]},{"type":"text","text":"."}]},{"type":"heading","attrs":{"level":3,"localId":"529b8f3f-4ed0-4af9-88b8-e7d842871f5a"},"content":[{"type":"text","text":"Geographic Limitations"}]},{"type":"paragraph","attrs":{"localId":"5ac491b8-43ce-4e38-88de-7e04e2605d82"},"content":[{"type":"text","text":"Local Number Portability (LNP) does not guarantee that you will retain your telephone number if you move to a different geographic location."}]},{"type":"heading","attrs":{"level":3,"localId":"7eae079b-99de-40b3-8846-94f6544a995b"},"content":[{"type":"text","text":"Limitation of Liability"}]},{"type":"paragraph","attrs":{"localId":"75f0a38e-1a3a-4e3b-a7be-6c99f4cd208b"},"content":[{"type":"text","text":"To the maximum extent permitted by law, "},{"type":"text","text":"we are not liable for any loss, damage, costs, or expenses arising from delays, failures, or errors in the porting process","marks":[{"type":"strong"}]},{"type":"text","text":" caused by third-party carriers, service providers, or circumstances outside our reasonable control."}]},{"type":"paragraph","attrs":{"localId":"0a07ce09-07e6-4df8-9cf7-9fce66339a8e"},"content":[{"type":"text","text":"Nothing in this document excludes, restricts, or modifies any rights or remedies that cannot be excluded under the "},{"type":"text","text":"Australian Consumer Law","marks":[{"type":"strong"}]},{"type":"text","text":"."}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":34},"layout":"default","localId":"aac960b7-fc91-4f6f-9fa8-3656343a1652"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":36},"layout":"default","localId":"d0a25dc3-4e1b-44c9-ae40-2245986c8067"}}]}],"conditions":{"31":{"i":{"co":{"cIds":{"24":["1"]}},"operator":"OR","groups":[{"operator":"AND","checks":[{"fieldId":"24","type":"SOME_OF","constraint":["1"]}]}]},"o":{"sIds":["1"]},"t":"sh"}},"sections":{"1":{"name":"Partner/Reseller Information","conditions":["31"]},"2":{"conditions":[]},"3":{"name":"Number Details","conditions":[]},"4":{"conditions":[]}},"questions":{"34":{"type":"cm","label":"","description":"","validation":{"rq":true,"mns":2},"choices":[{"id":"1","label":"I confirm that I have read, understood, and agree to the Terms and 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bill/invoice.","validation":{"rq":true},"jiraField":"customfield_10081","questionKey":""}}},"uuid":"2aead6fe-78cb-4338-b474-5610741cafcf"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":6932355686113448,"updated":"2026-03-13T05:39:16.715007221Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[3482],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":6932355686113448,"name":"Number Porting Request 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Details"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":25},"layout":"default","localId":"e1e6d9cd-a0f1-4acb-98fc-d5ca1d90225e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"efbbb48b-e58f-496e-9021-a2dc179487ad"}},{"type":"heading","attrs":{"level":1,"localId":"4bee6aba-ebf1-4cef-8944-1127a6b12c88"},"content":[{"type":"text","text":"Port Request Contact"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"7f87f25d-47b4-4392-967b-f3860f76f4bf"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"heading","attrs":{"level":1,"localId":"2ca2801c-2689-4169-be0b-130ed991e4b1"},"content":[{"type":"text","text":"Porting Details"}]},{"type":"heading","attrs":{"level":3,"localId":"b1c463e5-997d-4b69-8065-57e3ece9ac27"},"content":[{"type":"text","text":"Category A or C? What does this mean? "}]},{"type":"paragraph","attrs":{"localId":"6aaa2d7a-c0f3-455b-96d8-6924ee8317ea"},"content":[{"type":"text","text":"There are two types of porting submissions. Simple (Cat A) or Complex (Cat C). Some services are Cat C only – such as 100 number blocks, or any number range or block of numbers."},{"type":"hardBreak"},{"type":"text","text":"Cat C ports normally take the longest time to complete, 3-5 weeks. "},{"type":"hardBreak"},{"type":"text","text":"Cat A ports are normally single numbers, or a small quantity of single numbers."}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":15},"layout":"default","localId":"7ab197c3-44ee-4237-a021-74816b7bfba3"}},{"type":"paragraph","content":[]},{"type":"panel","attrs":{"panelType":"note"},"content":[{"type":"heading","attrs":{"level":3,"localId":"c1d16075-645b-4c2d-87c2-435f3b68f8f9"},"content":[{"type":"text","text":"Account Details with Current Service Provider"}]},{"type":"paragraph","attrs":{"localId":"193abd57-eb8d-460a-bb71-45309116cd68"},"content":[{"type":"text","text":"Please provide the account details "},{"type":"text","text":"exactly as they appear on your current provider’s invoice or account record","marks":[{"type":"strong"}]},{"type":"text","text":"."}]},{"type":"paragraph","attrs":{"localId":"1a54c4ff-440f-4c00-96c6-820c71bd3463"},"content":[{"type":"text","text":"This information is used to validate the port request."},{"type":"hardBreak"},{"type":"text","text":"If the information does not match your current provider’s records, the port request may be rejected."}]},{"type":"paragraph","attrs":{"localId":"afe2aedf-bac4-470b-b3e9-9613c57c3ad6"},"content":[{"type":"text","text":"Do not abbreviate or modify the details."}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":9},"layout":"default","localId":"96a445ce-12b6-4b7f-935e-cc38ca287e13"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":10},"layout":"default","localId":"3bfaf091-7f6d-4ee7-94b0-968de26ebda4"}},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"heading","attrs":{"level":3,"localId":"a66573ca-8ea9-40dc-8762-0c807eb17cd6"},"content":[{"type":"text","text":"Physical Addresses Only - PO BOX Not Accepted"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":40},"layout":"default","localId":"3fcbc337-4e97-4727-90ea-2ed2fdef60d1"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"layout":"default","localId":"2dc887a2-f4a2-4e10-bb1a-c6fbd30d5f73"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":41},"layout":"default","localId":"77027958-368f-449f-8df4-77c9a98d7b34"}},{"type":"heading","attrs":{"level":1,"localId":"c3920273-06a9-4f1c-b0ca-323e40961765"},"content":[{"type":"text","text":"The Numbers"}]},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"b8d4c8ba-e51b-4206-92ba-42089910a93c"},"content":[{"type":"text","text":"Please submit numbers in the correct format!"},{"type":"hardBreak"},{"type":"text","text":"For a single number, enter: "},{"type":"text","text":"61894883344","marks":[{"type":"code"}]},{"type":"hardBreak"},{"type":"text","text":"For a range of numbers, enter: "},{"type":"text","text":"61894883300-61894883399","marks":[{"type":"code"}]},{"type":"text","text":" "},{"type":"hardBreak"},{"type":"text","text":"New line for each single number or range."}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":12},"layout":"default","localId":"b9224fe3-0aa1-4c44-90d1-8a6c03a61097"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"heading","attrs":{"level":1,"localId":"9c95a66f-95fb-4da3-9ab6-adcb0ff0bd55"},"content":[{"type":"text","text":"Fine Print"}]},{"type":"paragraph","attrs":{"localId":"8eb82c0c-491d-4ab8-af7d-a3d0f6a984f3"},"content":[{"type":"text","text":"By signing this Customer Authority, the signatory confirms that they are authorised to sign this Customer Authorisation on behalf of the Customer."}]},{"type":"paragraph","attrs":{"localId":"0347f612-ea06-4b5e-ae63-ec0a43b594a7"},"content":[{"type":"text","text":"This Customer Authorisation remains valid for "},{"type":"text","text":"90 calendar days","marks":[{"type":"strong"}]},{"type":"text","text":" from the date it is signed."}]},{"type":"paragraph","attrs":{"localId":"07e32629-f92d-40f5-9635-30b3011b2198"},"content":[{"type":"text","text":"For the purposes of this document, "},{"type":"text","text":"\"we\", \"us\", or \"our\" means Simtex Pty Ltd trading as Zettagrid.","marks":[{"type":"strong"}]}]},{"type":"heading","attrs":{"level":1,"localId":"1e698c10-5b59-4f1b-97c2-54ef0d1246e2"},"content":[{"type":"text","text":"Terms and Conditions"}]},{"type":"heading","attrs":{"level":3,"localId":"48f9d9b6-b5a3-4958-b4c1-ebdc37304c2f"},"content":[{"type":"text","text":"Customer Authority and Warranty"}]},{"type":"paragraph","attrs":{"localId":"ed78c575-cbe0-4c7e-a0a6-f66e222c7cd5"},"content":[{"type":"text","text":"The Customer warrants that they are the authorised account holder, or an authorised representative of the account holder, for the telephone number(s) listed in this request."}]},{"type":"paragraph","attrs":{"localId":"a47bb4d1-0213-408d-a1bc-5ade8d4b07e4"},"content":[{"type":"text","text":"The Customer confirms that the information provided in this port request is "},{"type":"text","text":"true, accurate, and complete","marks":[{"type":"strong"}]},{"type":"text","text":", and that the details provided "},{"type":"text","text":"match the account information held by the current Service Provider","marks":[{"type":"strong"}]},{"type":"text","text":" for the relevant telephone number(s)."}]},{"type":"paragraph","attrs":{"localId":"ea8e3baf-8b16-4682-b3c1-36668eeebc22"},"content":[{"type":"text","text":"The Customer acknowledges that port requests may be "},{"type":"text","text":"rejected if the information provided does not match the records held by the current Service Provider","marks":[{"type":"strong"}]},{"type":"text","text":"."}]},{"type":"paragraph","attrs":{"localId":"0631295c-fbaf-4870-9069-b54936dbd46d"},"content":[{"type":"text","text":"The Customer authorises us to act on their behalf for the purposes of "},{"type":"text","text":"submitting, managing, correcting, disputing, and completing this port request","marks":[{"type":"strong"}]},{"type":"text","text":" with the Customer’s current Service Provider and any upstream carriers involved in the porting process."}]},{"type":"paragraph","attrs":{"localId":"fd1f4b1a-129f-442a-9626-41162455752f"},"content":[{"type":"text","text":"The Customer acknowledges that porting a telephone number "},{"type":"text","text":"may result in the cancellation or modification of services","marks":[{"type":"strong"}]},{"type":"text","text":" with the current Service Provider associated with that number."}]},{"type":"heading","attrs":{"level":3,"localId":"bc0816d4-b2bd-4644-8996-9030a3bf071b"},"content":[{"type":"text","text":"Active Service Requirement"}]},{"type":"paragraph","attrs":{"localId":"74755dcc-75ee-4b8a-b381-7db7852e1400"},"content":[{"type":"text","text":"You must not cancel or deactivate your existing telephone service when requesting a number port. Telephone numbers can only be ported while the service remains active."}]},{"type":"heading","attrs":{"level":3,"localId":"522cecff-f166-4e0f-b348-a14b1fc90067"},"content":[{"type":"text","text":"Withdrawal of Port Authority"}]},{"type":"paragraph","attrs":{"localId":"54bc37ab-1d80-4166-b120-9c4a0e1401ad"},"content":[{"type":"text","text":"You may withdraw your authority to port the telephone number "},{"type":"text","text":"only before the Electronic Cutover Advice is issued","marks":[{"type":"strong"}]},{"type":"text","text":" to your current Service Provider. This is typically issued on or around the scheduled cutover date."}]},{"type":"heading","attrs":{"level":3,"localId":"969bbe58-9f23-4bf5-b6d0-1b4fc91f684c"},"content":[{"type":"text","text":"Porting Approval"}]},{"type":"paragraph","attrs":{"localId":"baadfbcf-08de-44cf-b94d-1470faac9328"},"content":[{"type":"text","text":"We do not guarantee that your telephone number can be successfully ported from your current Service Provider."}]},{"type":"paragraph","attrs":{"localId":"0d517995-28c4-40d2-b800-c5ea44550d53"},"content":[{"type":"text","text":"Your current Service Provider may reject a port request if the information provided:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"d1bd5b48-fe84-4de0-9877-7d52ed2eac7d"},"content":[{"type":"text","text":"is incorrect; or"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"720e7b32-cddb-4818-926d-6c5d205b935c"},"content":[{"type":"text","text":"does not match the records held by the current Service Provider."}]}]}]},{"type":"paragraph","attrs":{"localId":"b59abbaa-7ef1-4487-b2b2-82c2aec02c58"},"content":[{"type":"text","text":"If a port request is rejected, you authorise us to:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"5d708ea7-c370-4aa8-bf3b-374ecb056de2"},"content":[{"type":"text","text":"correct the information provided; and"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"16d2d9f7-f77a-4323-8168-e10dd4fecf8c"},"content":[{"type":"text","text":"resubmit the port request or dispute the rejection with your current Service Provider."}]}]}]},{"type":"paragraph","attrs":{"localId":"6e5e4338-78b9-42ec-89ce-31f0d9a6a0c6"},"content":[{"type":"text","text":"A port request may also be rejected for other reasons as outlined in the "},{"type":"text","text":"Local Number Portability (LNP) Industry Code","marks":[{"type":"strong"}]},{"type":"text","text":"."}]},{"type":"heading","attrs":{"level":3,"localId":"4e3c0f47-8c68-4785-9270-7e18bb276843"},"content":[{"type":"text","text":"Porting Timeframes"}]},{"type":"paragraph","attrs":{"localId":"898b96d6-8a45-4533-9b61-47c86fd4d529"},"content":[{"type":"text","text":"We do not guarantee that a telephone number will be ported within any specified timeframe."}]},{"type":"paragraph","attrs":{"localId":"2152a975-946d-4624-95bf-25e98672ce10"},"content":[{"type":"text","text":"Porting hours of operation are "},{"type":"text","text":"8:00am to 5:00pm AEST/AEDST Monday to Friday","marks":[{"type":"strong"}]},{"type":"text","text":", excluding National Public Holidays."}]},{"type":"paragraph","attrs":{"localId":"7dcdf4a5-f083-43f1-826d-6e18dc17c3fc"},"content":[{"type":"text","text":"Cutover can only occur "},{"type":"text","text":"at least two business days after the Porting Notification Advice is issued","marks":[{"type":"strong"}]},{"type":"text","text":" by our upstream carrier to your current Service Provider."}]},{"type":"paragraph","attrs":{"localId":"fb68c91c-7f43-4fee-b7ca-c0d17b5c1465"},"content":[{"type":"text","text":"If a port request is rejected and must be resubmitted, the cutover cannot occur "},{"type":"text","text":"until at least two business days after the request is resubmitted","marks":[{"type":"strong"}]},{"type":"text","text":"."}]},{"type":"heading","attrs":{"level":3,"localId":"4436d3b3-b3a2-4c05-ba42-0e1be4b98eee"},"content":[{"type":"text","text":"Service Interruption"}]},{"type":"paragraph","attrs":{"localId":"36a5179f-6938-43ea-927b-8f9403b4bc44"},"content":[{"type":"text","text":"In the event of a port, withdrawal, or reversal of a port request, "},{"type":"text","text":"we are not responsible for any period of service interruption or outage","marks":[{"type":"strong"}]},{"type":"text","text":" that may occur during the porting process."}]},{"type":"heading","attrs":{"level":3,"localId":"60437af0-bca5-46d1-acaf-44571f174b7f"},"content":[{"type":"text","text":"Existing Service Provider Obligations"}]},{"type":"paragraph","attrs":{"localId":"5b22d4cd-6a01-40c7-9171-f43cd71e0331"},"content":[{"type":"text","text":"You may have existing contractual obligations or costs payable to your current Service Provider. We are not responsible for any such obligations, fees, or liabilities."}]},{"type":"heading","attrs":{"level":3,"localId":"c7b9a997-bedd-4cf9-a656-0c64a1899626"},"content":[{"type":"text","text":"Value Added Services"}]},{"type":"paragraph","attrs":{"localId":"3034cd65-8012-4bd1-9826-191d247ae0af"},"content":[{"type":"text","text":"Only the telephone number(s) will be transferred."}]},{"type":"paragraph","attrs":{"localId":"31bfaad6-9cd5-4ea0-87a7-bd2139babee8"},"content":[{"type":"text","text":"Porting your number may result in the loss of "},{"type":"text","text":"value-added services","marks":[{"type":"strong"}]},{"type":"text","text":" associated with your existing service, including services such as voicemail or other features provided by your current Service Provider."}]},{"type":"heading","attrs":{"level":3,"localId":"153dc736-d30b-4832-872f-464fd0dc0d34"},"content":[{"type":"text","text":"Porting Away From Us"}]},{"type":"paragraph","attrs":{"localId":"3a8c96ec-5548-4440-93ff-d91e8086762c"},"content":[{"type":"text","text":"If you wish to port your telephone number from us to another service provider, you must contact the new provider directly."}]},{"type":"heading","attrs":{"level":3,"localId":"222b25ea-0014-4291-93d9-09f3a451d2f5"},"content":[{"type":"text","text":"Porting Fees"}]},{"type":"paragraph","attrs":{"localId":"512eb010-8a35-4cbc-94be-e4bdd802aed9"},"content":[{"type":"text","text":"We reserve the right to charge a fee for porting telephone numbers "},{"type":"text","text":"to or from our services","marks":[{"type":"strong"}]},{"type":"text","text":"."}]},{"type":"heading","attrs":{"level":3,"localId":"529b8f3f-4ed0-4af9-88b8-e7d842871f5a"},"content":[{"type":"text","text":"Geographic Limitations"}]},{"type":"paragraph","attrs":{"localId":"5ac491b8-43ce-4e38-88de-7e04e2605d82"},"content":[{"type":"text","text":"Local Number Portability (LNP) does not guarantee that you will retain your telephone number if you move to a different geographic location."}]},{"type":"heading","attrs":{"level":3,"localId":"7eae079b-99de-40b3-8846-94f6544a995b"},"content":[{"type":"text","text":"Limitation of Liability"}]},{"type":"paragraph","attrs":{"localId":"75f0a38e-1a3a-4e3b-a7be-6c99f4cd208b"},"content":[{"type":"text","text":"To the maximum extent permitted by law, "},{"type":"text","text":"we are not liable for any loss, damage, costs, or expenses arising from delays, failures, or errors in the porting process","marks":[{"type":"strong"}]},{"type":"text","text":" caused by third-party carriers, service providers, or circumstances outside our reasonable control."}]},{"type":"paragraph","attrs":{"localId":"0a07ce09-07e6-4df8-9cf7-9fce66339a8e"},"content":[{"type":"text","text":"Nothing in this document excludes, restricts, or modifies any rights or remedies that cannot be excluded under the "},{"type":"text","text":"Australian Consumer 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