Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Zettagrid Support Central

Welcome to Zettagrid Support Central

Topics

  1. Portals
    1. MyAccount
    2. Status Page
    3. VoIP Admin Portal
    Show 5 more
  2. Request Forms
    1. Technical Support Request
      Technical Support Request
    2. Mobile Broadband Plan Change
      Mobile Broadband Plan Change
    3. Aggregated Mobile Broadband Order
      Aggregated Mobile Broadband Order
    Show 18 more
  3. Popular Billing Articles
    1. MyAccount User Roles (RBAC)
    2. Downloading an Invoice
    3. Can I pay my invoice online?
    Show 3 more
  4. Popular VDC Articles
    1. Virtual Data Centre First Steps
    2. Accessing Cloud Director Portal in Zettagrid
    3. VMware Aria Operations Manager Plugin for Cloud Director - User Guide
    Show 15 more
  5. Popular Network Articles
    1. Domain Name Servers (DNS)
    2. NBN and Mobile Broadband Network Port Restrictions
    3. Can I set a Reverse DNS entry on my assigned Static IP Address?
    Show 1 more
  6. Popular Partner Articles
    1. Grant Access to your Parent Partner Account
    2. Where do I find partner collateral (price books, brochures, case studies, logos etc)
    3. Partner Child Account Creation
    Show 3 more
  7. All Knowledgebase Articles
    1. All Knowledgebase Articles

Suggested forms

  • Account / Service Ownership Transfer Request in Zettagrid Support Central

    Please use this form to transfer ownership of an Account or individual service from one party to another. For example, a Business Sale, selling a property with the active internet service.

  • Cancel a Service Or Account in Zettagrid Support Central

    Network and Voice Service cancellation

  • Mobile Broadband Plan Change in Zettagrid Support Central

    Please use this form to change your Mobile Broadband to another plan.

  • Technical Support Request in Zettagrid Support Central

    Let us know if you're experiencing an issue with your service and need help getting it restored.

Powered by Jira Service Management
{"xsrfToken":"e9969e6ec3cabfc8d4a93160e7b69919a5fbcd52_lout","helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/0f847ad4-97de-430a-a841-1f68e39a6127/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkYmVjNmMyNy05NzVmLTRiZTQtOTM0ZS1iYzVlMDhjZmNkNTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBmODQ3YWQ0LTk3ZGUtNDMwYS1hODQxLTFmNjhlMzlhNjEyNyI6WyJyZWFkIl19LCJleHAiOjE3NzY3Njk0MjcsIm5iZiI6MTc3Njc2ODgyN30.qn-yMDQwnsSD56LMC15YWcHd8jb6bZabnY2L0B5AYAQ&client=dbec6c27-975f-4be4-934e-bc5e08cfcd57&mode=fit","logoId":"0f847ad4-97de-430a-a841-1f68e39a6127","isLogoAvailable":true,"helpCenterTitle":"Welcome to Zettagrid Support Central","sharedPortalName":"Zettagrid Support Central","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to Zettagrid Support Central","sharedPortalName":"Zettagrid Support Central","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#232323","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/223e1153-20e3-4296-9dc1-e1d918a1ec1c/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkYmVjNmMyNy05NzVmLTRiZTQtOTM0ZS1iYzVlMDhjZmNkNTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjIyM2UxMTUzLTIwZTMtNDI5Ni05ZGMxLWUxZDkxOGExZWMxYyI6WyJyZWFkIl19LCJleHAiOjE3NzY3Njk0MjcsIm5iZiI6MTc3Njc2ODgyN30.JJV7yB4FYNv9cXi8CMqGMHjOddJhFgdRARUdP-x3Mc8&client=dbec6c27-975f-4be4-934e-bc5e08cfcd57&height=300&mode=fit","bannerMediaApiFileId":"223e1153-20e3-4296-9dc1-e1d918a1ec1c","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=zettagrid","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"e9969e6ec3cabfc8d4a93160e7b69919a5fbcd52_lout","baseUrl":"https://customer.support.zettagrid.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://zettagrid.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"dbec6c27-975f-4be4-934e-bc5e08cfcd57","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"63b22493d7774c678614ce2ac420d009","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://zettagrid.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}