Zettagrid Support Central
  1. Zettagrid Support Central
  2. DELL Apex

DELL Apex

Welcome! You can raise a request for DELL Apex using the options provided.

  • Common Requests

    Get IT help, Set up VPN to the office, Request a new account, Report a system problem, Report broken hardware
  • Computers

    Get IT help, Request new software, Request new hardware, New mobile device, Report broken hardware
  • Logins and Accounts

    Fix an account problem, Get a guest wifi account, Set up VPN to the office, Request admin access, Request a new account, Onboard new employees
  • Applications

    Request new software, Report a system problem, Request a change
  • Servers and Infrastructure

    Report a system problem, Report broken hardware, Request a change
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