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DELL Apex

Welcome! You can raise a request for DELL Apex using the options provided.

Computers

New mobile device

Need a mobile phone or time for replacement? Let us know.

Required fields are marked with an asterisk*

e.g. New mobile phone for Alice Smith

, multiple selections available, Use left or right arrow keys to navigate selected items
Daniel Santini
Simon Dixon
Steven Hoskin

e.g. 32G or 64G, the size of the screen, etc. Please also fill in why you need this new device

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