Zettagrid Support Central
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  2. DELL Apex

DELL Apex

Welcome! You can raise a request for DELL Apex using the options provided.

Logins and Accounts

Onboard new employees

Request access for new employees.

Required fields are marked with an asterisk*

e.g. Joseph Wilson starts on September 1

e.g. 16/Jul/25

If you are not sure of the exact date, put in a tentative one.

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